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Store name	ANA'S TRADING OFFICIAL ONLINE STORE
Name of distributor	Ana’s Trading Co., Ltd,
Address	2-1-12 Bijogi, Toda City, Saitama 335-0031 Phone number / FAX number 03-4330-2579 (telephone) 048-422-0466 (FAX)
Sales manager	ANA'S
Product price	Display for each product
Required fee other than item price	·Delivery fee Uniform 648 yen (700 yen including tax) · Postpay fee Uniformly 500 yen (540 yen including tax) · COD fee The cash on delivery commission changes according to the purchase commodity price. · Less than 10,000 yen: 300 yen (324 yen including tax) · From 10,000 yen or more to less than 30,000 yen: 400 yen (432 yen including tax) · From 30,000 yen or more to less than 100,000 yen: 600 yen (648 yen including tax) · From 100,000 yen or more to 300,000 yen: 1,000 yen (1,080 yen including tax) ※Customers purchasing over 10,000 yen are free of charge. Cancellation of orders · Returns / exchanges of goods · Cancellation of orders due to customer convenience, returns / exchange of goods can not be accepted at all. Please acknowledge it beforehand.
Returned or exchanged cancel your order	· We do not accept returns / exchanges of goods purchased except for · In the unlikely event that a different product or defective item is delivered from the ordered item, we will exchange it. (* Please send within shipping fee payment within 7 days after arrival.) However, please understand beforehand that there is a case that we will consider it as refund compliant when there is no replacement stock. · If either of the following applies, we will not accept replacement / refund processing, so please understand in advance. ① If 7 days have passed since the item arrives ② If there is evidence of being used, trial fitting, or cleaning (including wrinkles, consequences, scratches, adhesion of smell etc.) ③ When the state of returning goods (including boxes and accessories of goods, but not limited to these) is damaged, contaminated, lost etc. as compared with the case of delivery ④ If you can not confirm that it is a product purchased with ANA'S OFFICIAL ONLINE STORE ⑤ If you lose your invoice ⑥ Isolate product tag / label or lose it ⑦ In the case where the package is opened as a package of goods which is part of the product ⑧ sanitary goods such as underwear, swimwear, cosmetics etc, bags · sale items · outlet items · reserved items · For the procedure of returning goods and exchanging, please contact the following inquiries. Procedure window for return / exchange of goods info@anastrading.co.jp · Even after ordering is completed, you may be unable to prepare a number of orders for the product, and we may cancel your order. We appreciate your understanding and cooperation, thank you.
About payment method	・COD payment Payment will be paid upon receipt of the item. in preparation ・Bank net Various banks under review ・ATM settlement Various banks under review
Regarding delivery	We will contact you as soon as the shipping company is decided. We will deliver it within 7 days (except Saturdays, Sundays and holidays) from receiving your order. Since we have indicated the scheduled shipping date on the item details page, please order on the confirmation after confirmation. However, if your order is concentrated or before and after consecutive holidays, delivery may be delayed, so please forgive us. If you specify delivery date and time, please specify within 7 to 14 days from the time of ordering. Please understand beforehand that it may not meet your wishes on the relation of transportation route.
About reserved items	Because it becomes shipping after arrival, we have described the arrival date of the plan on the product page.For pre-ordered items, due to product production circumstances, it may be around the scheduled arrival date of product page. Also we can not purchase reserved items.
Other	Please check "Terms of use" on this site and privacy policy.
Contact	03-4330-2579 info@anastrading.co.jp Opening Hours: 10:00 am - 8:00 pm.